Business Communication : Meaning – Importance of Effective Business Communication- Modern Communication Methods – Business Letters : Need – Functions - Kinds – Essentials of Effective Business Letters - Layout.

Trade Enquiries - Orders and their Execution - Credit and Status Enquiries – Complaints and Adjustments – Types of Collection Letters – Sales Letters – Circular Letters.

Banking Correspondence - Insurance Correspondence - Agency Correspondence

Secretarial practice: Meeting and its kind - Agenda, Minutes and Report Writing

Letter to the editor of a news paper Application for appointment - Interview letter- Public Speech - Characteristics of a good speech– Business Report Presentations.