Nature and significance of management-Objectives of management-Functions of management-Setting up a retail organization-Factors to be considered in planning-Assessing a retail Organisation.

Human resources environment of retailing-Recruiting and selecting retail personnel, Compensating retail personnel-Supervision of retail personnel.

Financial dimensions of operations management-Profit planning-Asset management-Preliminary budget decisions and ongoing budgeting process.

Operational dimensions –Store security-Insurance-Credit management-Computerization-Outsourcing-Risk management.

Ethics in retail management-Ethical values-Social responsibility, Ethical values in relation to customers, Community& General public employees, Business partners and Shareholders-Consumerism.