UNIT-I UPSKILLING AND RESKILLING 12 Need for skilling,Upskilling, Reskilling, Roadmap and strategies for upskilling and reskilling

UNIT-II INTERPERSONAL SKILLS 12 Interpersonal skills: Emotional Intelligence, Leadership, Positivity, Team Working, Conflict Resolution, Problem Solving, Critical Thinking and Decision Making

UNIT-III SELF BRANDING 12 Branding – Concept, Significance and Types, Brand Equity, Brand Extension, Brand Valuation, Brand Audit

UNIT-IV NEGOTIATION SKILLS 12 Overview, Team Formation, Negotiation Strategy, Distributive Negotiations, Mixed-Motive Negotiations, Cross-Cultural Negotiations, Multi-Party Negotiations, Dispute Resolution, Agency and Ethics

UNIT-V SALES SKILLS 12 Basic Sales Skills, Sales Strategies, Sales Force Recruitment, Sales Through Channels, Finding a Market, Make a Sale, Repeated Sale, Dealing with Objections, Refining Sales Techniques