• Communication Skills: Introduction, Definition, The Importance of Communication, The Communication Process – Source, Message, Encoding, Channel, Decoding, Receiver, Feedback, Context • Barriers to communication: Physiological Barriers, Physical Barriers, Cultural Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional barriers • Perspectives in Communication: Introduction, Visual Perception, Language, Other

• Elements of Communication: Introduction, Face to Face Communication - Tone of Voice, Body Language (Non-verbal communication), Verbal Communication, Physical Communication • Communication Styles: Introduction, The Communication Styles Matrix with an example for each -Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style.

• Basic Listening Skills: Introduction, Self-Awareness, Active Listening, Becoming an Active Listener, Listening in Difficult Situations • Effective Written Communication: Introduction, When and When Not to Use Written Communication - Complexity of the Topic, Amount of Discussion’ Required, Shades of Meaning, Formal Communication • Writing Effectively: Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message

• Interview Skills: Purpose of an interview, Do’s and Dont’s of an interview • Giving Presentations: Dealing with Fears, Planning your Presentation, Structuring Your Presentation, Delivering Your Presentation, Techniques of Delivery

Group Discussion: Introduction, Communication skills in group discussion, Do’s and Dont’s of group discussion