Community Pharmacy Practice – Definition, history and development of community pharmacy - International and Indian scenarios Professional responsibilities of community pharmacists Introduction to the concept of Good Pharmacy Practice and SOPs.

Prescription and prescription handling  Definition, parts of prescriptions, legality of prescriptions, prescription handling, labelling of dispensed medications (Main label, ancillary label, pictograms), brief instruction on medication usage  Dispensing process, Good Dispensing Practices, dispensing errors and strategies to minimize them Communication skills, Definition, types of communication skills, Interactions with professionals and patients, Verbal communication skills (one-to-one,over the telephone) ,Written communication skills Body language , Patient interview techniques

Patient counselling- Definition and benefits of patient counselling, Stages of patient counselling - Introduction, counselling content, counselling process, and closing the counselling session  Barriers to effective counseling - Types and strategies to overcome the barriers, Patient counselling points for chronic diseases/disorders - Hypertension, Diabetes, Asthma, tuberculosis, Chronic obstructive pulmonary disease, and AIDS  Patient Package Inserts - Definition, importance and Benefits, Scenarios of PPI use in India and other countries  Patient Information leaflets - Definition and uses Medication Adherence Definition, factors influencing non- adherence, strategies to Overcome non-adherence

Health Screening Services in Community Pharmacy Introduction, scope, and importance of various health screening Services - for routine monitoring of patients, early detection, and referral of undiagnosed case Over The Counter (OTC) Medications - Definition, need and role of Pharmacists in OTC medication dispensing, OTC medications in India, counseling for OTC products ,Self-medication and role of pharmacists in promoting the safe practices Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Pain management, cough, Cold, Diarrhea, Constipation, Vomiting, Fever, sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)

ommunity Pharmacy Management- Legal requirements to set up a community pharmacy, Site selection requirements,Pharmacy designs and interiors, Vendor selection and ordering, Procurement, inventory control methods, and inventory management,Financial planning and management,Accountancy in community pharmacy – Day book, Cash book,Introduction to pharmacy operation softwares – usefulness and availability, Customer Relation Management (CRM), Audits in Pharmacies, SOP of Pharmacy Management, Introduction to Digital Health, mHealth and Online pharmacies