Branch Operation and Core Banking- Introduction and Evolution of Bank Management Analysis of Rangarajan - Committee Reports - Technological Impact in Banking Operations – Total Branch Computerization - Concept of Opportunities – Centralized Banking – Concept, Opportunities, Challenges & Implementation

Delivery Channels - Overview of delivery channels – Automated Teller Machine (ATM) – Phone Banking – Call centers – Internet Banking – Mobile Banking - USSD, UPI, BHIM – Payment Gateways – Card technologies – MICR electronic clearing

Back office Operations - Bank back office management – Inter branch reconciliation – Treasury Management – Forex Operations – Risk Management – Data centre Management – Network Management – Knowledge Management (MIS/DSS/EIS) – Customer Relationships Management (CRM)

Interbank Payment System – INFINET Interface with Payment system Network – Structured Financial Messaging system – Electronic Fund transfer – RTGSS – Negotiated Dealing Systems & Securities Settlement Systems – Electronic Money – E Cheques.

Contemporary Issues in Banking Techniques Block Chain and Bit - coin – Crypto currency Analysis of Recent Core Banking Software - Case study